Shipping & Delivery Policy

At Real Image Clothing, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit our website or interact with our services. 1. Information We Collect When you interact with Real Image Clothing, we may collect the following types of information: Personal Information: Name, contact number, email address, shipping and billing addresses, and payment details. Order Details: Information related to your purchases, preferences, and order history. Device Information: Browser type, IP address, and operating system to improve your browsing experience. Communication Data: Messages, feedback, and queries sent via our website, email, WhatsApp, or social media channels. 2. How We Use Your Information Your information is used solely to enhance your shopping experience and process your orders efficiently. Specifically, we use it to: Process, ship, and deliver your orders. Communicate updates regarding your order status or account. Improve website functionality and personalize your experience. Send promotional offers, newsletters, and product updates (only if you opt-in). Respond to customer queries and provide after-sales support. Important Note: Real Image Clothing will never sell, rent, or share your personal information with any unauthorized third party. 3. Data Protection & Security We take appropriate technical and organizational measures to ensure the security of your data. Your information is stored on secure servers and protected from unauthorized access, alteration, or disclosure. Payment information entered during checkout is encrypted and processed through secure payment gateways. We do not store or have access to your full credit/debit card details. 4. Third-Party Services We work with trusted third-party logistics and payment partners (e.g., Leopard Courier Services) to fulfill your orders and process payments. These partners are only provided with the information necessary to perform their functions and are obligated to maintain confidentiality. Our website may contain links to external sites. Real Image Clothing is not responsible for the privacy practices or content of such third-party websites. 5. Cookies To improve user experience, our website uses cookies — small text files stored on your device. Cookies help us remember your preferences, analyze website traffic, and deliver personalized ads.You can disable cookies through your browser settings, but doing so may affect certain website functionalities. 6. Your Rights You have the right to: Access and review the personal data we hold about you. Request correction or deletion of inaccurate information. Opt-out of receiving promotional communications at any time. To exercise these rights, please contact us via info@realimage.com or call 0300-3117676. 7. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. 8. Updates to This Policy Real Image Clothing reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for legal and operational reasons. Any changes will be posted on this page, with the updated effective date. 9. Contact Us If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us at: 📞 0300-3117676📧 info@realimage.com📍 Tariq Road, Kurta Gali, Karachi🕓 Customer Support Hours: 10 AM – 6 PM (Monday–Saturday)