Return & Exchange Policy

At Real Image Clothing, customer satisfaction is our foremost priority. We want you to love every product you receive. However, if for any reason you are not fully satisfied with your purchase, we offer a 7-day return and exchange window to ensure a smooth and convenient experience.

1. Eligibility for Return or Exchange

You can request a return or exchange within 7 days from the date of receiving or purchasing your order (online or from our outlet).
To be eligible, please ensure:

• The product is unused and in its original condition.

• Tags and packaging are intact.

• You have a valid receipt or order number.

• Unstitched fabric has not been shrunk.

2. In Case of Damaged or Wrong Product

If you receive a damaged or incorrect item, Real Image Clothing takes full responsibility for the exchange.

Please report the issue immediately by contacting us through any of the following channels:
📞 0300-3117676
💬 Facebook / Instagram DM
📧 info@realimage.com

Provide your order number or invoice, and our team will assist you in initiating an exchange.

3. Exchange Due to Change of Mind

If you change your mind or prefer another product, you can request an exchange within 7 days of receiving your order.

Please note:

• Delivery charges for exchanges due to “change of heart” are borne by the customer.

• Exchanges are subject to availability of the requested product.

4. Exchange & Return Process

1. Contact us via WhatsApp (0300-3117676) or email (info@realimage.com) to initiate your request.

2. Provide your order number and reason for exchange/return.

3. Once approved, ship the product back to us or visit our outlet for exchange.

Important: For in-store exchanges, please inform us 24 hours prior to visiting.

5. Store Credit / Online Voucher

If you do not find a replacement item during an exchange, Real Image Clothing offers a Store Credit / Online Voucher equivalent to your purchase amount.

• Vouchers are valid for 365 days.

• Vouchers are one-time use only.

• Remaining balances (if any) can be adjusted on your next purchase by sharing a screenshot with our support team.

6. Refund Policy

We do not offer cash refunds as standard policy.
Instead, customers receive store credit or an online voucher for future use.

However, in exceptional cases, refunds may be processed through bank transfer upon request:

• Local refunds: Processed within 5 working days.

• International refunds: Processed within 15 working days.

Customers must share valid bank account details with our representative to complete the refund process.

7. Important Notes

• Exchange requests made after the 7-day period will not be accepted.

• Products that are used, washed, altered, or missing original tags/packaging are not eligible for return/exchange.

• Customers are not allowed to open parcels at the time of delivery.

• Orders once shipped cannot be modified.

8. Contact Us

For all return, exchange, or refund-related queries, contact us at:

📞 0300-3117676
📧 info@realimage.com
📍 Tariq Road, Kurta Gali, Karachi
🕓 Support Hours: 10 AM – 6 PM (Monday to Saturday)